Terms of Service

HomeSetup lets homebuilders prefill information about a new home — its appliances and other assets, documents like manuals and warranties, and maintenance items — before the home is sold. At closing, the homeowner claims the home using a QR code or claim code from their closing packet, either in the HomeSetup iOS app (via Sign in with Apple) or on our web claim page. Once claimed, the homeowner can view the home’s assets and documents, track maintenance items, and receive reminders.

HomeSetup is an information and reminder tool. It is not a home inspection, a warranty, a home warranty plan, an insurance product, a maintenance service, or a substitute for professional advice from a licensed contractor, inspector, electrician, plumber, or other qualified professional. We do not perform, arrange, supervise, or guarantee any repair, installation, or maintenance work.

You must be an adult capable of forming a binding contract in your jurisdiction to create a HomeSetup account. You can create an account with Sign in with Apple or with an email address. You are responsible for keeping your account credentials secure and for activity that happens under your account. Tell us right away if you believe your account has been accessed without your permission.

A claim code is what proves a home is yours. Treat it like a key: anyone who has it may be able to claim the home. If you invite household members, they may be able to see and change your home’s information, and you are responsible for who you invite.

You agree not to:

• Use HomeSetup to claim, access, or modify a home that isn’t yours and that you don’t have a valid claim code or invitation for;
• Upload content you don’t have the right to share, or that is unlawful, fraudulent, or infringes someone else’s rights;
• Attempt to bypass rate limits, security controls, or claim-code verification, or otherwise interfere with the service’s normal operation;
• Use automated tools to scrape or extract data from HomeSetup outside of the features we provide;
• Reverse engineer, decompile, or disassemble any part of the service, except where that restriction is prohibited by law;
• Resell, sublicense, or commercially exploit the service or its data; or
• Use the service for any purpose that violates applicable law.

Some of the information you see in HomeSetup — appliance models and serial numbers, documents, maintenance schedules — is entered by your home’s builder before you claim it, not by HomeSetup. We don’t independently verify builder-provided content, and it may contain errors, be incomplete, or become outdated. Please verify anything critical (such as warranty coverage, safety recall information, or utility details) directly with the manufacturer, your builder, or the relevant provider before relying on it.

Your builder is a separate business, and we are not responsible for it. Nothing in HomeSetup creates, extends, modifies, or evidences any warranty or obligation from your builder or from any manufacturer, and any dispute about the home itself, its construction, or a builder warranty is between you and your builder.

When you photograph an appliance or document, HomeSetup uses an AI model (Google’s Gemini API) to extract details like brand, model, and serial number, and to help find manuals, support information, and warranty details for your appliances. This extraction and enrichment process can be inaccurate — it may misread a serial number, attach the wrong warranty period, or surface an incorrect support contact. Always verify serial numbers, warranty dates, and support numbers against the physical product, its packaging, or the manufacturer’s own materials before relying on them, especially for warranty claims or safety issues.

Maintenance reminders are scheduling conveniences based on general intervals, not safety notices. We don’t guarantee that a reminder will be delivered, delivered on time, or that following one is sufficient to maintain your home, keep a warranty valid, or prevent damage. Missing or receiving a reminder is never a substitute for your own judgment or for a professional inspection.

Asset pages in HomeSetup may link out to third-party sites — for example, a manufacturer’s support page, a YouTube search for a repair tutorial, or an Amazon search for a replacement part. We don’t control and aren’t responsible for the content, accuracy, or practices of those third-party sites. Some of the links we show, including certain Amazon links, may include an affiliate tag, which means we may earn a small commission if you make a purchase after clicking through — at no extra cost to you. We don’t let affiliate relationships influence which products we recommend for your specific appliances.

You keep ownership of the photos, documents, and other content you add to HomeSetup (“Your Content”). You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, reproduce, and display Your Content solely to operate, secure, and improve the service, and to use aggregated and de-identified data that doesn’t identify you or your home. You represent that you have the rights necessary to grant this license.

The HomeSetup name, logo, software, and design are owned by Axis Affiliates LLC or its licensors. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to use HomeSetup for your own personal, non-commercial purposes, or, if you are builder staff, for your employer’s internal business purposes. All rights not expressly granted are reserved. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without compensation or attribution.

HOMESETUP IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND.

To the fullest extent permitted by law, Axis Affiliates LLC and its members, officers, employees, agents, suppliers, and licensors disclaim all warranties, whether express, implied, statutory, or otherwise, including the implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement, and any warranties arising out of course of dealing, usage, or trade.

We don’t warrant that the service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; that any reminder will be delivered or delivered on time; or that information shown in HomeSetup — including builder-provided content, AI-extracted details, warranty dates, support contacts, recall information, and product links — is accurate, complete, or current. Your use of HomeSetup, and any reliance on it, is at your sole risk. No advice or information obtained from us or through the service creates any warranty not expressly stated in these Terms.

Some jurisdictions don’t allow the exclusion of implied warranties, so some of the above may not apply to you; in that case such warranties are limited to the minimum duration and scope permitted by law.

TO THE FULLEST EXTENT PERMITTED BY LAW, AXIS AFFILIATES LLC AND ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

This includes, without limitation, any loss of data, use, or goodwill, and any property damage, repair or replacement cost, denied or expired warranty claim, missed recall, or loss arising from a missed, late, or inaccurate reminder, arising out of or related to your use of HomeSetup, whether based in contract, tort (including negligence), strict liability, warranty, statute, or any other theory, and even if we’ve been advised of the possibility of such damages.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR HOMESETUP WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US TO USE HOMESETUP IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100.

These limitations apply even if a limited remedy is found to have failed of its essential purpose, and they form an essential basis of the bargain between you and us. Some jurisdictions don’t allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you. Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for fraud, gross negligence, willful misconduct, or death or personal injury caused by negligence.

You agree to defend, indemnify, and hold harmless Axis Affiliates LLC and its members, officers, employees, agents, suppliers, and licensors from and against any claims, demands, actions, investigations, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to:

• Your use of HomeSetup;
• Your Content, including any photo or document you upload;
• Your breach or alleged breach of these Terms;
• Your violation of any law or of the rights of any third party, including privacy, publicity, and intellectual property rights;
• Your claiming of, or access to, a home you were not entitled to claim or access;
• Anyone you invite to your home’s account and what they do with it; or
• Any dispute between you and your builder, a manufacturer, a contractor, or another user.

We may, at your expense, assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with that defense. You may not settle any matter in a way that imposes an obligation, admission, or payment on us without our prior written consent. This section survives termination.

These Terms take effect when you first use HomeSetup and continue until terminated.

By you. You may stop using HomeSetup and delete your account at any time from Settings → Delete Account in the app.

By us.We may suspend or terminate your access to HomeSetup, in whole or in part, at any time and with or without notice, if we reasonably believe you have breached these Terms, that your use creates a legal or security risk to us or to another user, or that we are required to act by law. We may also discontinue HomeSetup, or any feature of it, at any time. Where practicable and lawful, we’ll give notice to the email address on your account.

Effect. On termination your right to use HomeSetup ends immediately, and your data is handled as described in our Privacy Policy. We recommend you export or record anything you want to keep before deleting your account, because deletion is permanent.

Survival. Sections 7 through 10, 12, and 15 survive termination, along with any other provision that by its nature should survive.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY DECIDE YOUR CLAIMS.

12.1. Governing law. These Terms and any Dispute arising out of or relating to them or to HomeSetup are governed by the laws of the State of Georgia, USA, without regard to its conflict-of-laws rules, except that the Federal Arbitration Act governs the interpretation and enforcement of Section 12.3. Subject to the arbitration agreement below, any dispute will be subject to the exclusive jurisdiction of the state and federal courts located in Athens-Clarke County, Georgia, and both parties waive any objection based on inconvenient forum.

12.2. Informal resolution first.A “Dispute” means any dispute, claim, or controversy between you and us arising out of or relating in any way to these Terms, HomeSetup, or our relationship, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, including claims that arose before you accepted these Terms and claims arising after your account is closed. Before starting an arbitration or a court proceeding, you and we agree to try to resolve the Dispute informally for at least sixty (60) days. To begin, send a written Notice of Dispute to jrogero578@gmail.com with the subject line “Notice of Dispute,” including your name, the email address on your account, a description of the Dispute, and the relief you seek. We’ll send our notice to the email address on your account. Either party may request a telephone settlement conference, and both agree to participate in good faith. Completing this process is a condition precedent to starting arbitration, and either party may ask a court to enforce it. The applicable limitations period is tolled while this process is pending.

12.3. Agreement to arbitrate.If informal resolution doesn’t work, you and we agree that the Dispute will be resolved exclusively by final and binding individual arbitration, not in a court of general jurisdiction. This agreement to arbitrate is governed by the Federal Arbitration Act, 9 U.S.C. § 1 et seq., and evidences a transaction involving interstate commerce. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, as modified by these Terms; those rules and the filing forms are available at www.adr.org. If the AAA is unavailable or declines to administer the arbitration consistent with this Section, you and we will agree on an alternative administrator, or a court will appoint one.

12.4. Exceptions.This arbitration agreement doesn’t apply to, and either party may bring in court: (a) an individual action in small claims court, so long as it stays individual and is within that court’s jurisdiction; (b) an action seeking only injunctive or other equitable relief to stop the infringement or misuse of intellectual property rights; and (c) any claim that applicable law doesn’t permit to be arbitrated. Bringing such an action doesn’t waive either party’s right to arbitrate any other Dispute.

12.5. Your right to opt out. You may opt out of this arbitration agreement, including the class action waiver, within thirty (30) days after you first accept these Terms.

To opt out, send a written notice to jrogero578@gmail.com with the subject line “Arbitration Opt-Out,” including your name, the email address on your account, and a clear statement that you want to opt out. Opting out is free, and we won’t retaliate or close your account for doing it. If you opt out, Disputes will be resolved in the courts identified in Section 12.1, and the rest of these Terms still applies. If you don’t opt out within 30 days, you agree to be bound by this arbitration agreement.

12.6. Procedure, location, and fees. A single neutral arbitrator will decide the Dispute. Unless you and we agree otherwise, any in-person hearing will take place in the county where you live, and you may instead elect to proceed by telephone, by videoconference, or on written submissions alone. The arbitrator has exclusive authority to resolve all issues of arbitrability, including the scope and enforceability of this agreement to arbitrate, exceptthat a court, not the arbitrator, has exclusive authority to decide the enforceability of the class action waiver in Section 12.7 and the batching provision in Section 12.8. The arbitrator may award any relief a court could award on an individual basis, must apply these Terms as a court would, and must issue a written reasoned decision. Judgment on the award may be entered in any court of competent jurisdiction. Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules; where those rules would require you to pay more than you would pay to file the same claim in a Georgia state court, we will pay the excess. We won’t seek our attorneys’ fees or costs from you unless the arbitrator finds your claim frivolous or brought for an improper purpose under the standard of Federal Rule of Civil Procedure 11(b).

12.7. Class action waiver and jury trial waiver. YOU AND AXIS AFFILIATES LLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF, REPRESENTATIVE, OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR OTHER REPRESENTATIVE PROCEEDING.

The arbitrator may not consolidate the claims of more than one person, may not preside over any form of class or representative proceeding, and may award relief only in favor of the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

YOU AND AXIS AFFILIATES LLC ALSO WAIVE ANY RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE THAT PROCEEDS IN COURT.

12.8. Coordinated and mass arbitrations. If twenty-five (25) or more demands for arbitration raising substantially similar claims are filed against us by or with the assistance of the same or coordinated counsel within a ninety (90) day period, the demands will be administered in sequential batches of no more than fifty (50), with a single arbitrator and a single set of administrative fees per batch. Claims not assigned to a current batch are held, and all applicable limitations periods are tolled, until their batch begins. Both parties will cooperate with the administrator to implement this efficiently and to try to resolve batched claims through a global settlement or bellwether process.

12.9. Severability of this Section; time limit. If any part of Section 12.7 is found unenforceable as to a particular claim or request for relief, that claim or request will be severed and heard in the courts identified in Section 12.1, and the remaining claims will proceed in arbitration. If the class action waiver in Section 12.7 is found unenforceable in its entirety as to a Dispute, then the agreement to arbitrate in Section 12.3 is void as to that Dispute only. All other parts of this Section are severable. To the fullest extent permitted by law, any Dispute must be filed within one (1) year after it accrues or it is permanently barred. This Section survives termination.

The following applies to the HomeSetup iOS app obtained through the Apple App Store. These Terms are between you and Axis Affiliates LLC only, not with Apple Inc., and Apple is not responsible for the app or its content. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the app. Apple is not responsible for addressing any claim by you or a third party relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, claims arising under consumer protection or privacy law, and third-party intellectual property infringement claims. You represent that you are not located in a country subject to a U.S. embargo and are not on any U.S. list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

We may update these Terms from time to time. If we make material changes, we’ll update the “Last updated” date at the top of this page and give notice through the service or by email at least 14 days before they take effect. Continuing to use HomeSetup after a change takes effect means you accept the updated Terms. If you don’t agree, stop using HomeSetup and delete your account. Changes to Section 12 don’t apply retroactively to a Dispute for which a Notice of Dispute was already sent.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us about HomeSetup and supersede any prior agreements on that subject.

Severability.If any provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed if it can’t be, and the rest stays in force.

No waiver.Our failure to enforce a provision isn’t a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our prior written consent, and any attempt to do so is void. We may assign them freely, including in connection with a merger, acquisition, or sale of assets.

Force majeure.We aren’t liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, epidemic or pandemic, war, terrorism, civil unrest, governmental action, utility or internet failures, and failures of third-party hosting, storage, email, or artificial intelligence providers.

Notices and electronic communications. You consent to receive communications from us electronically, and you agree that electronic communications, agreements, and records satisfy any legal requirement that they be in writing. We may give notice by email to the address on your account or by posting in the service. Send notices to us at jrogero578@gmail.com. Keep your email address current.

Relationship; third parties.No agency, partnership, joint venture, or employment relationship is created by these Terms. Except for the indemnified parties in Section 10 and Apple in Section 13, there are no third-party beneficiaries. Headings are for convenience only, “including” means “including without limitation,” and these Terms won’t be construed against the drafter.

Questions about these Terms? Email us at jrogero578@gmail.com. HomeSetup is operated by Axis Affiliates LLC, a Georgia limited liability company.